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Affordable Shipping

Paperwallet offers Free shipping for any purchase over USD $50 for both domestic and international purchases (before tax and after applicable discounts or vouchers); Orders under $50 will be will be charged the Paperwallet low flat rates depending on country.
Domestic Shipments (within USA)
Standard International Shipments (from warehouse to country* tracking - tracking stops when received in country)
Upgraded International Shipments (Full door to door tracking + insurance)

Some countries will see higher shipping charges.
Customs fees, duties and taxes are the responsibility of the end customer.

When?:

In most cases, all orders confirmed before 14:00 EST are shipped same day Monday through Friday. Orders placed Friday after 14:00 EST through Sunday are shipped on Monday.

US Domestic Shipping –

All orders within the US are shipped USPS First Class Mail. Item delivery is estimated within 3-7 business days of the order. Tracking information will be emailed with shipping confirmation.

International Shipping –

Standard International shipping will be shipped DHL Business Standard. Order delivery is estimated 2-5 weeks from the shipping confirmation. International shipping may take longer due to international customs in any given region. 
Upgraded International shipping will now be shipped DHL GM Packet Plus. Order delivery is estimated within 1-3 weeks of the shipping confirmation. International shipping may take longer due to international customs in any given region. 
For additional questions about shipping, please
Contact Us

Carriers:

We keep it simple and cheap so you have something to put in your wallet when you receive it. All orders are shipped in the US using USPS First Class Mail. USPS is a reliable and economical option that makes sure each and every one of our customers receives their order. International orders are shipped using DHL reliable services. 

Recycle your Paperwallet: 

Ready to recycle your Paperwallet? send us an email notifying us that you have shipped your old paperwallet product. To receive a 20% discount off your next order, you can send us proof of shipment with an image of a receipt to support@paperwallet.com or you can wait until your paperwallet is received at our recycling location. We will email you a unique discount code for your next order.
Ship your old wallet to:

Papermedia inc.
16 longview ave
Valley Stream, NY 11581

Returns, Reshipments & Refunds

Your Paperwallet Item comes with a One Month Guarantee (30 days). When returning your order or product, all products must be reshipped in their original packaging with no damage to the product or packaging. In the event that your item is defective in anyway, not including wear from normal use, send it back to us with within One Month of receipt with original packaging and we'll make sure to take care of you.
In case of an error in shipping details due to customer neglect, the customer will have to repay for re-shipping. Please make sure all fields are correct in shipping before completing your order. If your order was shipped to the wrong address due to our neglect, we will reship you your order free of charge same day. 
Once an order has been shipped and states "ARRIVAL IN COUNTRY [DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]" or "delivered" in the tracking website we provide either by DHL or USPS, the responsibility of securing the order is on the customer. We will file an investigation claim with our logistics company if eligible and will do what we can to locate and retrieve your order. If said customer claims no order was delivered, paperwallet will or will not authorize one last shipment with the said customer paying to reship. 

If an order is lost in transit and tracking does not update after 45 days from the shipping date, you will be given the option of a refund or to reship the order. 
Refunds will occur immediately after we receive your order back in the warehouse.
  • In the case of a return or refund, shipping and handling charges on the original order are not refundable.
  • Missing Shipments shipped via Standard International shipping: orders which arrived in customers country and stop displaying tracking with text "ARRIVAL IN COUNTRY [DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]", you may claim for a refund with support (shipping cost will not be reimbursed).
  • Contacting us 1 hour after your order to cancel may incur an Interrupting / restocking fee of $2 during weekdays 9am-5pm EST. 
  • All promotional and/or sale items and orders with discounts exceeding 15% are final and non-refundable.
  • If your package was returned due to incorrect address input by the customer, re-shipping cost will need to be paid by said customer.
  • In case of a refund due to incorrect address a restocking fee will be deducted from the refund total as well as shipping cost.
  • If your package was returned due to Paperwallets mistake all expenses will be paid by Paperwallet. 

*In rare cases a product may sell out in our logistics warehouse and wont be synced to our website in time to disable the sale of that product. In cases such as this we guarantee a full refund for the customer if requested or an exchange of the sold out design for a design that is available on the website.

Paperwallet is not responsible for return shipping costs. Units to be returned must be packed carefully in their original packaging.
Return address:
Paperwallet
2405 Fay Street
Durham NC 27704
United States
5167915516