If you have questions, we have answers.

paperwallet accessories are made from extremely durable Tyvek® material. Tyvek® is high-density polyethylene fibers, a synthetic material which is elastic, waterproof, and long-lasting.

Micro Wallet
Closed size: 2.4″ W × 3.45″ H (6.1 × 8.8 cm)

Slim Wallet
Closed size: 3.9″ W × 3.25″ H (9.9 × 8.25 cm)

Clutch Wallet
Closed size: 7.1″ W × 3.8″ H (18 × 9.7 cm)

Coin Pouch
Closed size: 1.6″ W × 3.3″ H (4.25 × 8.5 cm)

In most cases, all orders confirmed before 14:00 EST are shipped same day Monday through Friday. Orders placed Friday after 14:00 EST through Sunday are shipped on Monday.

US Domestic Shipping –
All orders within the US are shipped USPS First Class Mail. Item delivery is estimated within 3-7 working days of the order. Tracking information will be emailed with shipping confirmation.

International Shipping –
All international orders will now be shipped through Estimated delivery: 8–14 business days after fulfillment of the shipping confirmation. International shipping may take longer due to international customs in any given region.

The discount Codes given to you can be used at the time of next purchase in the cart page. After inputting your coupon code click “Checkout” to apply the discount.

You can make the payment using Credit card/Debit card, Internet banking, Paypal, Amazon Pay or Discount Coupon

You do not need to create an account to make purchases on our site. Simply click Continue to proceed to checkout. To make your future purchases even faster, you can create an account during checkout.

Yes, we ship internationally! Free shipping is available on qualifying orders based on your delivery destination:

• Contiguous United States, including Washington, DC: USD $65 or more.
• Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands: USD $80 or more.
• United Kingdom and European Union countries: USD $75 or more.

These thresholds apply to your merchandise subtotal after discounts or vouchers and before tax. Free gifts do not count toward the qualifying subtotal.

For all other destinations, no automatic free-shipping offer currently applies. Shipping rates for these destinations and orders below the applicable threshold are calculated at checkout.

All thresholds above are in U.S. dollars (USD). If you shop in another currency, your cart will display the converted amount. Available shipping options and final charges are confirmed at checkout using your delivery address.

A shipment confirmation email will be sent to you with a tracking number. That tracking number can be issued to track your order.

All orders are shipped within the US using USPS First Class Mail for domestic deliveries and DHL reliable services for International orders.

DHL will contact you when a shipment is refused by the recipient or after two unsuccessful delivery attempts. You can then indicate whether another delivery attempt should be made.

If you wish to change the shipment address after the order has left our warehouse, you are expected to bear the reshipment charges.

In case of an error in shipping details due to customer neglect, the customer will have to repay for shipping. Please make sure all fields are correct in shipping before completing your order. If your order was shipped to the wrong address due to our neglect, we will reship you your order free of charge same day.

In the event that your item is defective in anyway, not including wear from normal use, send it back to us within 30 days of receipt and we'll make sure to take care of you.

The RFID material is made from copper-nickel alloy. This protects your NFC cards from being scanned unknowingly.

You can replace the design with an available design or request a refund.

If an order cancellation message is sent to us within 2 hours of purchase then shipping expenses are refunded as well. In such cases, the order has to be shipped back to us or denied delivery. The refund would be sent out promptly after we receive the order in the warehouse.

You can request a return or exchange within 30 days from delivery by contacting support@paperwallet.com or our website chat.

Eligible items must be unused and include their original packaging and all original contents. Exchanges are available for damaged or defective items, or for a change of design.

Sale items, Secret Designs, all Blind Collections, and free promotional gifts are final sale and cannot be refunded or exchanged. Gift cards are also non-returnable.

Please include your order number, the email address used at checkout, and the reason for your request. For damage or defects, include clear photos. Our team will confirm eligibility and provide instructions before you return anything.

Original shipping and handling charges are non-refundable. Customers are responsible for return shipping costs.

If a package is returned because the customer provided an incorrect address, the customer must pay the shipping cost to resend it. If a refund is requested instead, shipping costs and a restocking fee will be deducted. If the package was returned because of our mistake, Paperwallet will cover the expenses.

See our Refund Policy for full details.

We do not bring them back. That’s why if you see something you like we recommend you purchase it while you can so you won’t be disappointed if it sells out ! You could subscribe to our newsletter for updates on latest releases and arrivals.

Please reach out to support@paperwallet.com and we will be happy to provide you with our template to create your design.

Do to our products being small, custom fees rarely occur but in the case that it does happen to you all customs fees, duties and taxes are the responsibility of the end customer

Paperwallet is not responsible for return shipping costs.

In case I change my mind about the design/colour I picked up, can I have it exchanged?

If you wish to get the product exchanged within 30 days of purchase, then the product has to be shipped back to us in its original packing and we will send out the new product after your shipment reaches our warehouse. Paperwallet is not responsible for the reshipment costs.

We do support customization for a minimum order of 1000 units.

We do not store your complete credit card information on our website, and hence this cannot be compromised on our website. If you suspect that your card has been compromised on some other website and has been misused on our website, please immediately report the incident to your card issuing bank Please also refer our privacy policy, which mentions that we do not collect or store your complete credit card information, and this is securely transmitted directly to the Bank's payment gateway.

Yes. We are happy to offer SHOP PAY INSTALLMENTS which allow you to split your purchase into 4 equal installment payments. We accept payments via Shop Pay from the following countries: the United States, Puerto Rico, Canada, the United Kingdom, Ireland, Australia, New Zealand, Singapore, Hong Kong SAR China, Japan, Germany, Spain, the Netherlands, Denmark, Italy, Sweden, Austria, Belgium, France, Finland, Czech Republic, Switzerland, Portugal, and Romania.Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.