Refund policy
Returns and exchanges
Contact support@paperwallet.com or our website chat within 30 days from delivery to request a return or exchange.
Eligible items must be unused and include their original packaging and all original contents. A receipt or proof of purchase is required.
Our support team will confirm eligibility and provide instructions before you send anything back. Please do not return products without approval or send them to the manufacturer.
Final-sale and non-returnable items
The following items are final sale and cannot be refunded or exchanged:
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Sale items
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Secret Designs
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All Blind Collections, including blind boxes and packs
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Free promotional gifts
Gift cards are also non-returnable.
Exchanges
Eligible items may be exchanged because of damage or defects, or for a change of design.
Contact us within 30 days from delivery and include your order number, the email address used at checkout, and the reason for your request. For damaged or defective items, include clear photos of the item, the issue, and its packaging.
The eligibility requirements and final-sale exclusions above apply to exchanges.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. The time it takes for the refund to appear depends on your bank or payment provider.
Original shipping and handling charges are non-refundable.
Late or missing refunds
If an approved refund has not appeared, first check your bank account, then contact your credit card company or payment provider. There may be a processing delay before the refund is posted.
If you have completed these steps and still have not received your refund, contact support@paperwallet.com.
Return shipping
Contact support@paperwallet.com for return instructions before shipping your item.
You are responsible for return shipping costs. If return shipping is arranged at your expense and deducted from your refund, our team will confirm the amount.
Delivery times for exchanged products vary depending on your location.
